Privacy Policy

Privacy Policy

At Two Halves Jewelry, we believe your love story is unique, and protecting your personal information is as important as our commitment to crafting your custom keepsakes. This policy aims to clearly and transparently explain how we collect, use, and protect your data, allowing you to shop with confidence and peace of mind.

1. Information We Collect
We collect information to fulfill your orders perfectly and provide you with a personalized shopping experience.

  • 1.1 Personal Information You Provide

    • Identity & Contact Details: When you place an order, we collect your name, email address, phone number, and shipping address to ensure your unique piece reaches you correctly.
    • Order & Customization Details: This includes the items you select and any cherished custom requests (e.g., engraving content, significant dates). These details are central to creating your one-of-a-kind jewelry, and we handle them with care.
    • Payment Information: All payments are securely processed by top-tier third-party providers like Stripe and PayPal. For your security, we never store your full credit card details on our servers.

  • 1.2 Information Collected Automatically

    • Browsing Data: When you visit our site, we automatically collect anonymous information like your IP address, browser type, and pages viewed. This helps us optimize website performance for a smoother experience.
    • Cookies: We use cookies to remember items in your shopping cart (like the ring you picked for your partner) and understand overall site traffic patterns (via optional tools like Google Analytics). You can manage cookie preferences through your browser settings.

2. How We Use Your Information
Your information helps us achieve the following purposes:

  • Order Fulfillment: To process your payments, arrange shipping, and communicate necessary order updates (e.g., engraving confirmation).
  • Customer Support: To respond to your inquiries and resolve any issues you may encounter (e.g., resizing).
  • Marketing with Consent: We will only send you marketing communications (like new product launches or exclusive offers) if you have explicitly opted-in. All transactional emails (e.g., order confirmations) are not subject to this.
  • Improvement & Optimization: By analyzing anonymous data, we continuously improve our website design, products, and customer experience.
  • Security & Compliance: For fraud detection and to fulfill our legal obligations.

3. Sharing and International Transfer of Information
We value your data as much as we value your trust.

  • Essential Partners: We only share necessary information with third parties bound by confidentiality agreements, who are essential to our services, such as shipping carriers, payment processors, and cloud storage providers.
  • Legal Requirements: We will only disclose your information when required by law, such as in response to a subpoena.
  • Global Operations: As our service providers are located globally, your information may be transferred to and processed in countries outside your residence. We ensure such transfers are protected by appropriate safeguards aligned with standards like GDPR/CCPA.

4. Your Rights and Choices
You always maintain control over your information.

  • Marketing Preferences: You can unsubscribe from marketing emails at any time via the link at the bottom of each email. For SMS messages, reply "STOP" to unsubscribe.
  • Access & Deletion: You can contact us to request access, correction, or deletion of your personal information. Please note we may be required to retain certain data for a period due to legal obligations (e.g., for tax purposes).

5. Our Security Measures
We use industry-standard SSL/TLS encryption to protect data transmitted between you and our website.
Important Note: No internet transmission is 100% secure. To maximize your security, please avoid using public Wi-Fi for transactions.

6. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect information from individuals under the age of 18.

7. Policy Updates
Should this policy undergo significant changes, we will notify you at least 30 days before they take effect via email or a prominent website banner.

Contact Us
If you have any questions about this Privacy Policy or your data, please feel free to contact us. We value your feedback.
Email: support@twohalvesjewelry.com